Terms of Use

Clerkshift ("the service", "we") is operated by Clerkshift.com, a private company, company number [company number — to be completed], whose registered office is at [registered office address — to be completed]. You can reach us at support@clerkshift.com.

By creating an account or using the service you agree to these terms, to the Privacy Policy and to the Refund and Cancellation Policy. If you do not agree, do not use the service.

Clerkshift is an educational tool. You interview a simulated patient, order tests and propose a diagnosis, and receive feedback. The patients, their histories and their results are fictional and are generated by artificial intelligence.

• The service is not medical advice and is not a medical device. Do not use it to diagnose, treat or make decisions about any real person.
• AI-generated content can be wrong, incomplete or out of date, including feedback on your answers. Check anything clinically important against authoritative sources.
• Do not enter information about real patients, or any personal information about yourself or others, into a consultation.

You sign in with a Google account. The service is intended for people aged 18 and over. You are responsible for activity under your account; tell us promptly if you believe someone else has used it.

You can delete any consultation from your ward. Its content is deleted permanently and cannot be recovered. A deleted consultation still counts toward your plan's weekly allowance.

You agree not to:

• enter real patient data, or unlawful, abusive or infringing content;
• try to get around plan limits, access controls or security measures;
• copy, scrape, resell or systematically extract the service or its content, or use it to build a competing product;
• interfere with the service or with other users' use of it.

We may suspend or close an account that breaches these terms. Where the breach is not serious we will first ask you to stop.

Prices are in US dollars, as shown on the Plans page at the time you buy:

• Free: three consultations per rolling seven days, in any specialty, each scored, with a limited number of supervisor notes and questions in each.
• Pro, billed monthly in advance: no limit on the number of consultations, the full debrief of each, comparison with other users and hard cases. It is subject to a fair-use limit on AI usage that stops automated or abusive use and that ordinary study will not reach.
• Exam pass, paid once in advance: Pro for 90 days from the purchase. It does not renew; when it ends, your account moves to the Free plan.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's buyer terms also apply to your purchase. We never see or store your card details.

A Pro subscription renews automatically each month until you cancel it. Prices include or add taxes as shown at checkout. We will tell you at least 30 days before a price change takes effect for your subscription, and you may cancel before then.

• Upgrading takes effect immediately; Paddle charges the prorated difference for the rest of the billing period.
• Downgrading takes effect at the end of the current billing period; you keep your current plan until then.
• Canceling stops the next renewal; you keep your plan until the end of the period you have paid for. You can cancel at any time from Account.

Your statutory right to cancel and receive a refund is described in the Refund and Cancellation Policy.

The service, its design, software and the content we provide belong to us or our licensors. You may use them for your own study while your account is active.

What you type in consultations remains yours. You allow us to process it to run the service for you, as described in the Privacy Policy.

We work to keep the service available but do not promise it will be uninterrupted or error-free. We may change or improve features. If we make a change that materially reduces what a paid plan includes, we will tell you in advance and you may cancel and receive a prorated refund for the unused period.

To the extent the law allows, the service is provided as is, and we are not liable for indirect or consequential loss, or for decisions made on the basis of AI-generated content. Our total liability to you is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits a right you have under consumer protection law or any liability that cannot lawfully be limited.

You are responsible for what you enter into the service. If you breach these terms by entering real patient data or information about another person, you will indemnify us against third-party claims arising from that breach, including the reasonable cost of defending them. We will tell you promptly about any such claim and let you take part in its defense.

You can delete your account at any time from Account. Deleting it deletes your consultations with it, permanently, and cancels any paid plan immediately rather than at the end of the billing period. The rest of the period you have paid for is not refunded, except where the law requires it, as set out in the Refund and Cancellation Policy.

You can also ask us to delete your account by writing to support@clerkshift.com.

These terms are governed by the laws of the country in which we are registered, and its competent courts have exclusive jurisdiction, without affecting any right you have to bring proceedings where you live under mandatory consumer law.

We may update these terms. We will show the date of the latest version at the top of this page and, for material changes, notify you by email or in the service before they take effect. Continuing to use the service after that date means you accept the updated terms.