Refund and Cancellation Policy

You can cancel at any time, online, in the same place you manage your plan: Account → Downgrade to Free. You do not have to contact us.

You can also cancel by email to support@clerkshift.com, or through the link in the receipt Paddle sends you.

Canceling stops all future charges. Your plan stays active until the end of the billing period you have already paid for, and then your account moves to the Free plan. Your consultations and history are kept.

Deleting your account also cancels your plan, but immediately, not at the end of the period. If you are within the statutory cancellation period described below, you are still entitled to its refund: write to us.

Because you buy online, you can cancel the purchase within 14 days of the transaction, or of receiving the details of the transaction, whichever is later.

• If you cancel within that time, we refund what you paid, less the proportional value of the service you used before canceling.
• If you cancel because we did not provide the service as described, or because of a defect, we refund the full amount without any fee.
• If the law where you live gives you a longer period or further rights, those apply.

After those 14 days, canceling stops the next renewal as described above; the current period is not refunded, except where the law requires otherwise.

An exam pass does not renew, so there is nothing to cancel: it ends on its own after 90 days. The 14 days above apply to it as to a subscription; after them, the rest of the pass is not refunded, except where the law requires otherwise.

Paddle, our reseller and merchant of record, pays refunds to the payment method you used, within 14 days of the cancellation notice. Your bank may take a few more days to show it.

An upgrade takes effect immediately and Paddle charges the prorated difference. A downgrade takes effect at the end of the billing period, so it is not refunded; you keep the higher plan until then.

Write to support@clerkshift.com. This policy is part of the Terms of Use.